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Cancellation & Refund Policy

Effective Date: 01 December 2025

At Onetech Bot (“we”, “our”, “us”), we strive to provide reliable and transparent services. This Cancellation & Refund Policy explains the terms under which cancellations, refunds, and adjustments are handled for our platform and services. Onetech Bot is powered by Onetech Solution.

By using our services, you agree to the terms outlined below.

1. Subscription Cancellation

  • Users may cancel their subscription at any time by contacting our support team.

  • Cancellation will stop future renewals.

  • Access to the subscribed plan will remain active until the end of the current billing cycle.

  • No partial refunds will be issued for unused subscription periods.

2. Wallet Recharge Policy

Onetech Bot operates with a wallet-based system.

a) Main Wallet

  • Used for plan subscriptions, upgrades, and add-ons.

  • All Main Wallet recharges are non-refundable and non-transferable.

  • Once credited, the balance cannot be withdrawn or converted to cash.

b) Channel Wallet

  • Used for WhatsApp message delivery, templates, and broadcasts.

  • All Channel Wallet recharges are non-refundable and non-transferable.

  • Message charges are deducted as per WhatsApp / Meta pricing.

3. Refund Eligibility

Refunds are not applicable in the following cases:

  • Wallet recharges (Main or Channel Wallet)

  • Subscription fees already paid

  • Processing or platform charges

  • Partial or unused wallet balance

  • Account suspension or termination due to policy violations

  • WhatsApp number blocking or suspension by Meta due to user actions

4. Exceptional Cases

In rare cases, refunds may be considered at our sole discretion, such as:

  • Duplicate payment due to a technical error

  • Payment deducted but wallet not credited (after verification)

Any such refund, if approved, will be processed after internal review and may take 7–10 working days.

5. Payment Verification & Delays

  • Wallet credits are added after successful payment verification

  • Delays may occur due to payment gateway processing or bank issues

  • Onetech Bot is not responsible for delays caused by third-party payment providers

6. Service Disruption

  • Temporary service interruptions due to maintenance, upgrades, or third-party issues do not qualify for refunds

  • Onetech Bot does not guarantee uninterrupted service availability

7. Policy Abuse

Any attempt to misuse the refund or cancellation policy, including fraudulent claims or chargebacks, may result in:

  • Account suspension or termination

  • Permanent restriction from using the platform

8. Changes to This Policy

We reserve the right to update or modify this Cancellation & Refund Policy at any time.
Any changes will be effective immediately upon posting on the website.

9. Contact Us

For questions regarding cancellations, refunds, or billing, please contact us:

Email: info@onetechbot.com
Phone: +91 9109665053

Final Note

By using Onetech Bot and completing any payment on the platform, you acknowledge that you have read, understood, and agreed to this Cancellation & Refund Policy.